Zendesk (Product: Gather)
Messaging & CommunicationCommunity NotificationsfreemiumZendesk is primarily a customer support platform that community teams use to manage member support tickets, provide help desk services, and handle technical inquiries from their community members. While not purpose-built for communities, it's commonly adopted by community-led organizations to centralize member support operations, create knowledge bases for frequently asked questions, and provide multi-channel support through email, chat, and voice. The platform's AI-powered ticketing system and reporting analytics help community teams track and resolve member issues efficiently.
Used by Organizations
Founded
2005
Team Size
6,792
13%
Funding
EXITED
$237.3M total
Monthly Traffic
68,080,000
9%
Key Features
- •AI-powered ticketing
- •Knowledge base management
- •Multi-channel support
- •Reporting and analytics
- •Automated workflows
Use Cases
Member Support Ticketing
Handle technical support requests, account issues, and general inquiries from community members through a centralized ticketing system
Community Knowledge Base
Create and maintain FAQs, guides, and documentation to help community members find answers to common questions
Multi-channel Member Communication
Provide support across email, live chat, and voice channels to assist community members wherever they need help
Target Users
Tags
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