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Mava

Moderation & TrustAutomation & AIAutomated ModerationAI Chatbots & Supportfreemium

Mava specializes in community support for Discord, Telegram, and Slack-based communities. It consolidates support tickets from all community channels into one shared inbox while using AI to automatically handle repetitive questions in public channels. The platform helps community managers reduce ticket volume by 60% through AI automation while maintaining seamless human handover for complex issues.

Used by Organizations

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Getgems.ioGetgems.io
FusionistFusionist
Magic SquareMagic Square
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Founded

2021

Team Size

7

13%

Funding

Pre-Seed

$1.5M total

Monthly Traffic

34,310

31%

Key Features

  • •AI-powered support responses
  • •Multi-platform integration
  • •Shared inbox for all channels
  • •Knowledge base training
  • •Analytics and performance tracking

Use Cases

Discord Community Support

Automatically handle common questions in Discord channels while routing complex issues to human moderators through a unified ticket system

Multi-Platform Community Management

Manage support across Discord, Telegram, and Slack communities from one shared inbox with consistent AI responses

Community FAQ Automation

Train AI on existing knowledge bases to automatically answer repetitive community questions, reducing moderator workload by 60%

Community Growth Support

Scale community support operations as membership grows without proportionally increasing moderator headcount through AI automation

Target Users

community managerscommunity moderatorsdeveloper advocatescommunity support teams

Tags

ai-supportcommunity-supportdiscord-supporttelegram-supportslack-supportticket-managementautomated-responsescommunity-moderation

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