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UserPilot

Member EngagementAnalytics & IntelligenceOnboarding & WelcomeEngagement & Retention Trackingfreemium

UserPilot helps community platform owners create guided onboarding flows, feature tours, and contextual messaging to improve member activation and retention. Community builders use it to reduce time-to-value for new members, increase engagement with community features like forums or events, and gather feedback through in-app surveys. The no-code builder allows community managers to create these experiences without developer support.

Founded

2017

Team Size

76

3%

Funding

Seed

$5.8M total

Monthly Traffic

145,700

15%

Key Features

  • •No-code onboarding builder
  • •User segmentation and targeting
  • •In-app surveys and feedback
  • •Product analytics and usage tracking
  • •Session replay

Use Cases

New Member Onboarding

Create guided tours to help new community members discover key features like discussion forums, member directories, and event calendars

Feature Adoption

Use contextual tooltips and announcements to promote underutilized community features like member matching or premium content areas

Member Feedback Collection

Deploy in-app surveys and NPS questionnaires to gather member sentiment and identify areas for community improvement

Engagement Analytics

Track how members interact with different community features to optimize the platform layout and feature placement

Target Users

community managerscommunity platform ownersproduct managerscommunity operations

Tags

member-onboardinguser-engagementin-app-messagingfeature-adoptionuser-analyticsfeedback-surveysproduct-tours

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