Airship

Member Engagement

Messaging & Communication

Onboarding & Welcome

Community Notifications

SMS & Push Notificationsenterprise

Airship is a customer experience platform that community builders can use to orchestrate member engagement across push notifications, SMS, email, and mobile wallet passes. The no-code platform helps communities design automated onboarding journeys, send targeted retention campaigns, and personalize member experiences based on behavioral data. While primarily serving enterprise brands, community teams can leverage its cross-channel messaging capabilities to reach members where they are most active.

Used by Organizations

SXSW

Founded

2009

Team Size

323

Funding

Series E+

$231.9M total

Monthly Traffic

103,400

Key Features

•Cross-channel messaging
•No-code journey builder
•Mobile wallet integration
•AI-powered personalization
•Real-time analytics

Use Cases

Member Onboarding Journeys

Create automated welcome sequences that guide new community members through app setup, profile completion, and initial engagement touchpoints across push, SMS, and email

Event Promotion & Reminders

Send targeted event notifications through mobile push and SMS to boost attendance, with personalized messaging based on member interests and past participation

Retention & Re-engagement

Design win-back campaigns for inactive members using cross-channel messaging, mobile wallet passes for exclusive perks, and behavioral triggers to encourage return

Community Announcements

Deliver important community updates, feature launches, and urgent communications through push notifications and SMS with real-time delivery tracking

Target Users

community managersgrowth marketerscustomer success managers

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