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InSided

Community PlatformsAnalytics & IntelligenceAll-in-One PlatformsCommunity CRM & Intelligenceenterprise

InSided (now Gainsight Customer Communities) is a customer success community platform designed specifically for B2B SaaS companies to build branded customer communities. Community managers use it to create peer-to-peer support forums, knowledge bases, and product feedback channels that reduce support ticket volume while increasing customer engagement and retention. The platform includes gamification, user-generated content tools, and integrations with customer success tech stacks to create a central hub for customer self-service and community-driven support.

Used by Organizations

DoceboDocebo
CogniteCognite
GongGong
PipefyPipefy
CalendlyCalendly
MeltwaterMeltwater
SAP LeanIXSAP LeanIX
NetskopeNetskope
ConsensusConsensus
HarriHarri
JamfJamf
OleeoOleeo
Alliant SystemsAlliant Systems
UnqorkUnqork
MatterportMatterport

Founded

2010

Team Size

12

Funding

EXITED

$6.6M total

Key Features

  • •Branded community platform
  • •Knowledge base management
  • •Product feedback tools
  • •Gamification system
  • •Customer success integrations

Use Cases

Peer-to-peer customer support

Enable customers to help each other resolve issues through community Q&A, reducing support ticket volume by up to 50%

Product feedback and ideation

Create dedicated spaces for customers to submit product ideas, vote on features, and participate in beta testing discussions

Customer onboarding and education

Build knowledge bases with tutorials, best practices, and user-generated content to help new customers get up to speed faster

Customer advocacy programs

Identify and nurture loyal customers through engagement tracking and gamification to increase NPS scores and create brand advocates

Target Users

customer success managerscommunity managerscustomer support leadsproduct managers

Tags

customer-communitiespeer-supportknowledge-baseproduct-feedbackcustomer-successb2b-saasself-servicegamification

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