Gainsight (Product: Customer Communities)

Community Platforms

Analytics & Intelligence

All-in-One Platforms

Community CRM & Intelligenceenterprise

Gainsight is primarily a customer success platform that includes Customer Communities as one of its product offerings for enterprise B2B companies. While the main platform focuses on customer retention and success management, the community component allows companies to build and manage customer communities, facilitate user-generated content, and create knowledge-sharing spaces. This is positioned as part of a broader customer engagement strategy rather than a dedicated community platform, making it most relevant for large enterprises that want community as part of their customer success toolkit.

Used by Organizations

Calendly

DocuSign

Jamf

SAP LeanIX

Founded

2009

Team Size

1,091

Funding

EXITED

$156.3M total

Monthly Traffic

160,000

Key Features

•Customer community platform
•User-generated content management
•Integration with customer success workflows
•Enterprise-grade analytics
•Customer education integration

Use Cases

Customer Knowledge Sharing

Create communities where enterprise customers can share best practices, ask questions, and help each other succeed with your product

User-Generated Content Strategy

Facilitate and manage user-generated community content to reduce support load and increase customer engagement

Customer Education Integration

Combine community features with customer education programs through their Skilljar integration for comprehensive customer learning

Enterprise Customer Retention

Use community engagement as part of broader customer success initiatives to improve retention and reduce churn

Target Users

customer success managerscommunity managerscustomer education teamsenterprise customer experience teams

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