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Verint (Product: Community)

Community PlatformsAnalytics & IntelligenceAll-in-One PlatformsCommunity CRM & Intelligenceenterprise

Verint offers a Community product within their broader customer experience automation platform, primarily targeting enterprise organizations that need to manage customer support communities and knowledge bases. The Community solution is designed for large-scale customer service operations where organizations want to deflect support tickets through self-service community forums and peer-to-peer help. This tool appears to be focused on enterprise customer service use cases rather than general community building or engagement.

Used by Organizations

A
Analog Devices

Founded

1994

Team Size

4,372

3%

Funding

EXITED

$56.6M total

Monthly Traffic

215,000

12%

Key Features

  • •AI-powered automation
  • •Enterprise-grade security
  • •Customer service integration
  • •Analytics and insights
  • •Knowledge management

Use Cases

Customer Support Deflection

Enterprise companies use the Community product to create self-service knowledge bases and peer support forums that reduce support ticket volume

Product Documentation Hub

Large organizations build comprehensive product documentation and FAQ communities for customers to find answers independently

Customer Success Communities

Enterprise B2B companies create customer communities focused on product adoption, best practices, and peer-to-peer learning

Target Users

customer success managerscommunity managerssupport team leads

Tags

enterprise-customer-serviceknowledge-managementai-automationcustomer-supportself-service

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