Vanilla
Community PlatformsAll-in-One PlatformsenterpriseHigher Logic Vanilla is an all-in-one customer community platform designed for B2B and B2C companies to build branded online communities. It specializes in customer support deflection with federated search, Q&A forums, and crowdsourced answers, while offering gamification, virtual events, and advocacy features. The platform includes drag-and-drop customization, mobile-friendly designs, and AI-powered automation to help community managers reduce support tickets and increase customer engagement.
Used by Organizations
TeamViewer
National Association for Gifted Children
Amplitude
American Society of Civil Engineers (ASCE)
American Society of Interior Designers
ChurnZeroFounded
2000
Team Size
324
3%
Funding
Series A
$55.5M total
Monthly Traffic
75,630
3%
Key Features
- •Federated search across platforms
- •Q&A and discussion forums
- •Drag-and-drop layout editor
- •Gamification with badges and points
- •Virtual events and networking
Use Cases
Customer Support Deflection
Create self-service communities with Q&A forums, help documentation, and crowdsourced answers to reduce support ticket volume
Customer Advocacy Programs
Build branded communities that foster customer advocacy, user-generated content, and peer-to-peer networking
Product Feedback Collection
Gather and evaluate customer feedback through polls, discussions, and dedicated feedback channels to inform product development
Virtual Customer Events
Host online networking events, product launches, and educational webinars to strengthen customer relationships
Member Gamification
Increase community engagement with badges, points, leaderboards, and recognition programs to reward active participation
Target Users
Tags
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