Tidio
Messaging & Communication
Automation & AIDirect & In-App MessagingWorkflow AutomationAI Chatbots & SupportfreemiumTidio provides live chat, help desk, and AI-powered chatbot tools that community builders use to offer 24/7 member support and automate common inquiries. Community managers can set up automated responses for frequently asked questions, provide real-time assistance during events, and streamline member onboarding with proactive chat flows. The platform's AI agent can handle up to 67% of routine support conversations, allowing community teams to focus on high-value member interactions and relationship building.
Founded
2013
Team Size
173
5%
Funding
Series B
$26.9M total
Monthly Traffic
718,900
1%
Key Features
- •AI chatbot (Lyro)
- •Live chat
- •Help desk ticketing
- •Automated chat flows
- •Multi-channel support
Use Cases
24/7 Member Support
Provide round-the-clock assistance to community members with AI-powered chatbots that can answer common questions about membership, events, and community guidelines
Event Support
Offer real-time chat support during virtual events, webinars, and community gatherings to handle technical issues and attendee questions instantly
New Member Onboarding
Automate the welcome process for new community members with proactive chat flows that guide them through platform features and community rules
Community FAQ Automation
Set up automated responses for frequently asked questions about membership benefits, event schedules, and community policies to reduce moderator workload
Target Users
Tags
Similar Tools
Chatbase
AI customer support platform that community teams can use to automate member support and FAQs
Diaflow
AI workflow automation platform that community builders can use for content creation and member support tasks
CommunityOne
AI-powered Discord bot offering automated support, gamified quests, and community analytics for Discord servers
Crisp
Customer support platform with AI chatbots and shared inbox for community member support and engagement
Document360
AI-powered knowledge base platform for creating searchable community FAQs, help docs, and member resources
Chatfuel
WhatsApp and social media chatbot platform for automating member support, FAQs, and community engagement