Crisp

Messaging & Communication

Automation & AI

Direct & In-App Messaging

Workflow Automation

AI Chatbots & Supportfreemium

Crisp is a customer support platform that community builders use to provide member support through live chat widgets, AI-powered chatbots, and unified messaging across channels like Discord, WhatsApp, and email. Community managers leverage its knowledge base features to create self-service help centers for members, while the AI agents can handle common community questions automatically, freeing up moderators to focus on complex member needs and relationship building.

Used by Organizations

Reedsy

Emma

Hoxton Mix

Founded

2015

Team Size

Funding

Grant

Monthly Traffic

1,554,000

14%

Key Features

•AI chatbots and agents
•Omnichannel shared inbox
•Knowledge base builder
•Chat widget integration
•Automation workflows

Use Cases

Member Support Hub

Create a centralized help desk for community members to get support via chat widget, email, or messaging apps with AI-powered responses

Automated Onboarding

Set up AI agents to answer common new member questions and guide them through community orientation and setup

Community Knowledge Base

Build a searchable help center with FAQs, guides, and resources that members can access independently

Cross-Platform Member Messaging

Manage member conversations from Discord, Slack, WhatsApp, and other platforms in one unified inbox

Target Users

community managerscommunity support staffdeveloper advocatescommunity leads

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