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Sprinklr

Member EngagementAnalytics & IntelligenceMarketing & GrowthAdvocacy & Ambassador ProgramsCommunity AnalyticsSentiment AnalysisMarketing Automationenterprise

Sprinklr is an AI-native customer experience platform that includes social media management and community features for enterprise organizations. Community teams can use it for social community management, employee advocacy programs, and social listening to track community sentiment and engagement across platforms. The platform offers community software capabilities as part of its broader customer service suite, though it's primarily focused on enterprise customer experience rather than dedicated community building.

Used by Organizations

MicrosoftMicrosoft
UberUber
A
Acer

Founded

2009

Team Size

4,292

0%

Funding

EXITED

$586.9M total

Monthly Traffic

4,514,000

11%

Key Features

  • •Social media management
  • •Community software
  • •Social listening
  • •Employee advocacy
  • •AI-powered insights

Use Cases

Social Community Management

Manage brand communities across multiple social platforms with unified publishing, engagement tracking, and response management

Community Sentiment Monitoring

Use social listening tools to track community conversations, sentiment, and emerging topics across social channels

Employee Advocacy Programs

Enable team members and community advocates to share content and amplify community messages through structured advocacy campaigns

Target Users

social media managerscommunity managerscustomer experience teamsmarketing teams

Tags

social-media-managementsocial-listeningemployee-advocacyenterprise-cxai-poweredomnichannelcustomer-servicebrand-monitoring

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