Totango
Analytics & IntelligenceEngagement & Retention TrackingCommunity CRM & IntelligenceenterpriseTotango is an enterprise customer success platform that community teams at B2B companies use to manage member lifecycle, predict churn, and identify growth opportunities within their communities. The platform provides AI-powered insights to track member engagement patterns, automate outreach workflows, and measure the ROI of community programs. While not purpose-built for communities, it's particularly valuable for enterprise companies with customer or partner communities who need to prove community value and optimize member retention.
Used by Organizations
ActiveCampaignFounded
2010
Team Size
84
6%
Funding
Series D
$143.4M total
Monthly Traffic
72,120
13%
Key Features
- •AI-powered churn prediction
- •Customer health scoring
- •Automated workflow triggers
- •Revenue attribution tracking
Use Cases
Community Member Churn Prevention
Track engagement patterns across community members to identify at-risk users and trigger automated retention campaigns
Community ROI Measurement
Measure the business impact of community programs by tracking member progression from engagement to revenue outcomes
Enterprise Community Health Monitoring
Monitor key community health metrics and member satisfaction scores to optimize community experience at scale
Target Users
Tags
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