Thena
Messaging & Communication
Automation & AIDirect & In-App MessagingWorkflow AutomationAI Chatbots & SupportpaidThena helps community managers and customer success teams manage support requests from community members across Slack channels, email, and chat in a unified ticketing system. The tool automatically detects and converts community discussions into trackable tickets, routes them to the right team members, and uses AI to suggest responses and automate workflows. Community builders use it to professionalize their member support operations without forcing members to leave familiar platforms like Slack.
Founded
2022
Team Size
24
33%
Funding
Seed
$7.8M total
Monthly Traffic
22,860
15%
Key Features
- •AI ticket detection
- •Slack-native support
- •Multi-channel unified inbox
- •Automated routing and triage
- •AI-powered responses
Use Cases
Slack Community Support
Convert member questions and issues in Slack channels into trackable support tickets without disrupting the community conversation flow
Multi-Channel Member Support
Unify support requests from community members across Slack, email, and chat platforms into a single dashboard for community managers
AI-Powered Response Automation
Use AI agents to automatically respond to common community questions and route complex issues to the right team members
Community Support Analytics
Track response times, resolution rates, and member satisfaction across all community support channels
Target Users
Tags
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