Salesforce (Product: Experience Cloud)

Community Platforms

Analytics & Intelligence

All-in-One Platforms

Community CRM & Intelligenceenterprise

Salesforce Experience Cloud enables enterprise organizations to build branded customer communities with self-service portals, knowledge bases, and case management. Community managers at large B2B companies use it to create customer success hubs where users can access documentation, submit support tickets, and connect with other customers. The platform integrates deeply with Salesforce CRM data to provide personalized experiences and community insights for enterprise customer communities.

Used by Organizations

Good360

University of Chicago Medicine

Pearson

Founded

1999

Team Size

88,440

Funding

EXITED

$175.4M total

Monthly Traffic

106,200,000

13%

Key Features

•CRM integration
•Branded portals
•Knowledge management
•Case management
•Analytics dashboard

Use Cases

Customer Support Communities

Create self-service portals where B2B customers can access knowledge bases, submit cases, and get help from other customers

Product User Communities

Build communities for enterprise software users to share best practices, access documentation, and provide product feedback

Partner Communities

Manage channel partner relationships with dedicated portals for training materials, co-marketing resources, and deal registration

Customer Success Hubs

Centralize onboarding resources, training materials, and success metrics to drive customer adoption and retention

Target Users

community managerscustomer success managerscommunity leadsenterprise administrators

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