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Loom

Messaging & CommunicationContent & LearningDirect & In-App MessagingVideo & Podcasting Toolsfreemium

Loom enables community builders to create screen recordings and video messages for member onboarding, tutorial creation, and asynchronous communication across time zones. Community managers use it to record product walkthroughs, create educational content, provide personalized support responses, and facilitate async collaboration with team members and community members.

Founded

2015

Team Size

286

2%

Funding

EXITED

$203.6M total

Monthly Traffic

20,130,000

5%

Key Features

  • Screen and camera recording
  • Video editing with trim and stitch
  • Transcriptions in 50+ languages
  • Video comments and reactions
  • Custom backgrounds

Use Cases

Member Onboarding Videos

Record personalized welcome videos and platform walkthroughs to help new community members get started and navigate community features

Tutorial Content Creation

Create step-by-step video tutorials and how-to guides for community resources, tools, and processes that members can access anytime

Async Support & Feedback

Provide personalized video responses to member questions and record feedback on community submissions or projects

Team Collaboration

Enable async communication between distributed community team members with video updates, meeting recaps, and project walkthroughs

Target Users

community managerscommunity leadscustomer success managersdeveloper advocates

Tags

video-recordingscreen-captureasync-communicationmember-onboardingcontent-creationcommunity-tutorialsremote-collaboration