Chatwoot
Messaging & Communication
Automation & AIDirect & In-App MessagingAI Chatbots & SupportfreemiumChatwoot is an AI-powered, open-source customer support platform that community builders use to manage member inquiries, provide community support, and handle help desk operations. Community managers leverage its omnichannel capabilities to support members across live chat, email, social media, and messaging platforms like WhatsApp and Telegram from a single dashboard. The platform's AI assistant Captain can learn from community FAQs and help articles to automatically answer common member questions, reducing support volume while improving response times.
Founded
2019
Team Size
12
0%
Funding
Seed
$1.7M total
Monthly Traffic
603,800
14%
Key Features
- •AI assistant (Captain)
- •Omnichannel support
- •Open source
- •Live chat widget
- •Knowledge base integration
Use Cases
Community Help Desk
Set up a centralized support system for member questions, technical issues, and community onboarding assistance
Multi-Channel Member Support
Support community members across website chat, email, social media, and messaging apps like WhatsApp and Telegram from one dashboard
AI-Powered FAQ Automation
Use Captain AI to automatically answer common community questions based on your help center and previous conversations
Community Onboarding Support
Provide real-time assistance to new members during signup and onboarding processes through live chat
Target Users
Tags
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