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Base.ai

Member EngagementAnalytics & IntelligenceAutomation & AIAdvocacy & Ambassador ProgramsCommunity CRM & IntelligenceWorkflow AutomationAI Chatbots & Supportenterprise

Base.ai is an AI engagement platform that helps community builders transform customer relationships into growth engines through automated advocacy programs, reference management, and community engagement tools. The platform's Community Agent facilitates and scales customer communities with AI-driven engagement and moderation, while advocacy tools identify top community advocates and manage campaigns. Community managers can use Base to merge community building with advocacy programs, creating a unified hub for customer engagement that drives revenue through referrals, testimonials, and peer-to-peer recommendations.

Used by Organizations

CosmoLexCosmoLex
MuralMural
AlteryxAlteryx
NICENICE

Founded

2018

Team Size

37

6%

Funding

Seed

$24.0M total

Monthly Traffic

14,380

29%

Key Features

  • •AI Community Agent
  • •Automated advocate identification
  • •Reference management automation
  • •Campaign orchestration
  • •Customer intelligence AI assistant

Use Cases

Automated Advocate Identification

Use AI to automatically identify your most engaged community members and turn them into brand advocates for referral programs and testimonials

Community-Driven Reference Management

Streamline the process of finding and managing customer references from your community for sales deals and case studies

AI-Powered Community Moderation

Leverage the Community Agent to facilitate discussions, moderate content, and surface insights from community conversations

Integrated Advocacy Campaigns

Launch and manage advocacy campaigns that combine community engagement with reward programs to drive growth through existing members

Target Users

community managerscustomer success managerscustomer marketing managersadvocacy program managers

Tags

customer-advocacycommunity-engagementai-automationreference-managementmember-advocacycommunity-growthcustomer-success

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